Case Studies Supporting the Turnaround Abilities of the LaKota Team
• Located on 67 areas in the center of Farifield County CT, this 121-room event and conference center was originally developed by GTE corporation as its private learning center and later sold to Prudential for its internal training and executive sessions.
• In 2002, the property was purchased by an investment group which brought in Dolce Hotels and Resorts to rebrand the operation “Dolce Norwalk” and to run the property as an open market operation focused on corporate conferences and area social functions. Later, Dolce Hotels and Resorts was purchased by Wyndham Hotels and Resorts.
• Revenues fell dramatically with the 2008 crash and the business continued to suffer during and after the recession. The sales and marketing effort atrophied, the property experienced significan management turnover, and the business struggled to recover.
• In June 2018, Queens Plaza West purchased the property and retained LaKota Hotels & Resorts to rebrand the operation “LaKota Oaks,” to ramp up the sales and marketing and to inprove the overall hospitality product.
• LaKota brought in new onsite leadership, reorganized the sales and marketing team, began a concentrated community awareness program, and worked with ownership to plan and implement a full renovation of all guest rooms, public spaces and conference/function areas, at the same time increasing GOP by 20% during the first seven months.
• As of February 2019, the renovation is on target for completion by February 22, and LaKota Hotels & Resorts is on plan to achieve continued significant revenue and profit lift during its first full year of operations at LaKota Oaks.
The National Conference Center
A 917-room training center with 250,000 sq. ft. of function space, located near Leesburg Virginia, the property was purchased out of bankruptcy in March 2014.
LaKota Hotels & Resorts was retained by the new ownership to reorganize and re-energize the operation. LaKota brought in new onsite leadership, reorganized the sales and marketing team, developed a limited capital improvement plan and infused a “whatever it takes” service attitude. The result has been one of the fastest and most dramatic turnarounds in the history of the conference center industry.
Prior to LaKota, The National was in a financial downward spiral that continued into 2014. 2013 was the worst year on record, and 2014 was on a path to do even worse. Taking the reins in April 2014, LaKota immediately set about to shake up the former operation and set it on a new path by investing in top sales talent, initiating targeted marketing and PR plans, repositioning the property in the marketplace, and carrying out limited high guest impact renovations.
LaKota and the new energized onsite team managed to completely reverse the downward direction during the remaining 7 months of 2014, ending the year up 34% in revenue over 2013 and greatly reducing the twelve-month loss at NOI. Following the 2014 stub year, LaKota has continue to accelerate the upward trend, achieving the following results:
|Net Operating Income
|2018 Forecast -
|2019 Forecast -
* The National experienced a major series contract cancellation in the 2nd quarter of 2017 that affected the entire year, though LaKota was able to replace a good portion of the cancelled business and bring revenue and NOI in ahead of Budget for the year.
Part of the dramatic success formula at The National has been the addition of several significant corporate and government anchor users which the new LaKota team uncovered, aggressively solicited, and successfully landed…..and equally important, very successfully serviced.
Several of these clients are now committed to multi-year contracts.
While The National Conference Center case study is still a work in progress, LaKota effected a tremendous turnaround in the first 30 months and has continued the march forward, converting The National into a highly profitable business model.
- Located in Rye Brook, NY, and developed by the real estate arm of Citibank as “Arrowwood of Westchester” and positioned as “Citibank’s Conference Center in Westchester County,” the property opened in 1983 as an open market conference center
- The property had 274 rooms, 35,000 sq. ft. of function space, 2 restaurants, 1 bar, indoor/outdoor pool, and a 9-hole golf course
- It quickly became known as Citibank’s “White Elephant” in Westchester County
- The property was positioned and operated strictly as a conference center
- It was not able to attract senior level conference groups, it had little appeal to leisure weekend business,
- It could not attract mid-week transient business, and it had no appeal to local restaurant or bar patrons
- The food was institutional, the entire place looked clinical, and the service was institutional
- Even the Citibank meeting planners were reluctant to use the place.
- In June 1984, 15 months post opening, Sam was brought in as VP & GM to fix the problem
- Occupancies were in the low 50’s, ADR was $130, food revenues beyond the conference package allocation, were dismally low, and the project was seriously under water
- Sam Haigh and his team, which included several of the current LaKota executives, developed this specific turnaround approach:
- invested $1.5 million in cosmetic improvements
- converted the conference dining room to an attractive restaurant
- dressed up the bar
- upgraded the service, repositioned the property as “Arrowwood Resort”
- actively engaged the local community
- employed an aggressive marketing campaign aimed at Manhattan weekend leisure business and at the local food and beverage patrons
- engineered an effective direct sales effort to attract senior level meetings from the Manhattan based corporations (achieving a 75/25 group/transient mix, selling the profitable conference package to the groups)
- Within 18 months, the property was running 80% occupancy, ADR of $179, and NOI of $4.8 million, with a 100 room expansion designed and approved
- Citibank built the project for $42 million (opened February 1983) and sold it to Doral for $62 million in December 1986
- Sam and his team continued to run it for Doral for another 2.5 years, taking the NOI up to $6 million, then Sam was asked to move up to President of Doral to make the rest of its portfolio profitable and to start its management contract business
Virginia Crossings Resort
- A conference center management company collaborated with an insurance company to convert a former company headquarters building into a 180 room Harrison Conference Center
- 27,000 sq. ft. of meeting space, a small outdoor pool and small fitness center, a conference dining room, and a bar set up just for conferees
- The main building was in the style of a large 1800’s mansion
- The service was institutional. The focus was strictly on the conference business, and like other conference centers, it was relegated to training and middle management level meetings. The property did very little transient business and the place was empty on weekends
- The property opened in 2001. Ownership quickly realized it had made a major mistake. For the first 10 months of operation, the conference center averaged 17.5% occupancy and was seriously under water
- At that point, the owner brought in the company managed by Sam Haigh to turn it around, and Sam directly supervised the effort
- upgraded the staff
- brought in a strong general manager who could work the local community
- converted the conference dining room to a restaurant aimed at the area patrons
- did the same with the bar
- upgraded the F&B offerings
- replaced the institutional conference center service with personalized hospitality service
- installed an aggressive direct sales effort to replace the training and day meetings with senior level conferences
- focused on building the local wedding and banquet business
- tore down the beautiful fence that separated the property from a neighboring golf course
- repositioned and operated the property as a Resort (achieving a 65/45 group/transient mix, selling the profitable conference package to the groups)
- Sam’s team took the property from 30% occupancy, $100 ADR, and a significant NOI loss in 2002
- To a 63% occupancy, $121 ADR, and $2 million NOI in 2007 (in a suburban Richmond, VA, location where it never should have been built)
- Ownership was able to sell the property in February 2008
The Forrestal at Princeton
- An early 1980’s corporate conference center, Scanticon Princeton, the same turnaround approach pioneered at Arrowwood was employed here
- This project was developed in an office park just outside of Princeton, NJ, by a Danish conference center company.
- 300 rooms, 35,000 sq. ft. of function space, 2 conference dining rooms, 1 small formal restaurant, 1 bar, a fitness center and an indoor pool
- The focus was strictly on conference business, the service was institutional, and the conference dining rooms were upgraded cafeterias
- No appeal to senior level meetings, corporate transient, leisure weekend, or local food and beverage business
- The property never got out of the misguided 1980’s conference center mode
- In 1994 the bank took it back and it sold it to a capital group which engaged the company managed by Sam Haigh to turn it around, with Sam directly supervising the effort
- $10 million renovation
- converted the conference dining rooms to popular “Jersey Fresh” themed restaurants
- converted the formal restaurant to a popular local bar
- upgraded the service
- renamed the property and repositioned the project as a high end, full service hotel
- heavily engaged the Princeton community
- aggressively marketed to local food and beverage patrons, Manhattan based weekend leisure guests, and Northern Jersey and Manhattan based corporations for their senior meetings
- Within 24 months, this team brought the property from occupancy in the 50’s to occupancy in the mid 70’s
- Achieved significant lift in ADR and F&B revenues
- Generated $6.4 million NOI (achieving a 70/30 group/transient mix, selling the profitable conference package to the groups)
- Ownership paid $24 million in 1994, put $10 million into it, and sold it for $72 million in 1997
New Hospitality OpeningsThe following are eight examples of the twenty hospitality operations that the LaKota principal’s teams opened from ground up, working with developers on the initial feasibility studies and financial forecasts, then collaborating with the design teams in developing the programming, planning and layout of the physical plants and concepting the food and beverage operations.
In each case, the teams prepared and administered the pre-opening budget and sales and marketing plan, assembled the onsite leadership team, coordinated the pre-opening staffing and training, created a successful opening, and provided strong support of the ongoing operation.
|The Chattanoogan –
199 Rooms - Opened April 2001
|Dolce Stegis –
263 Rooms - Opened April 2003
|The Heldrich Hotel - New Brunswick NJ
248 Rooms - Opened March 2007
|Zermatt – Midway UT
300 Rooms - Opened September 2007
|Hotel Contessa – San Antonio TX
265 Rooms - Opened November 2005
|Stonewall Jackson Resort – Roanoke WVA
208 rooms – Opened July 2002
|Hamilton Park –
Florham Park NJ
219 Rooms - Opened April 1988
|The AT&T Learning Center – Basking Ridge NJ
171 Rooms – Opened March 1995